Learn how to access monthly AffiniPay billing statements, interpret processing fee breakdowns, and understand card brand allocations.

Statements Overview

Supported Browsers

Learn how to update your business contact details and customize the payment disclaimer displayed to clients in the AffiniPay Quick Bill portal.

My Business Settings

Learn how to access your AffiniPay account from outside the US, Canada, or Australia by using a secure VPN to avoid 404 login errors.

How to Use AffiniPay While Traveling Abroad

Contact an AffiniPay account manager at (855) 656-4685 to permanently close or temporarily suspend your merchant account.

How to Close Your Account

Contact AffiniPay support at (855) 656-4685 to securely update your firm's Federal Tax ID or Employer Identification Number (EIN).

How to Update Your Federal Tax ID

What to Do if You Receive a Chargeback Notice

Contact AffiniPay support at (855) 656-4685 to have the account owner securely update the bank account used for your deposits.

How to Update Your Bank Account Associated with AffiniPay

Maximize payment security and minimize disputes by securing signed authorizations, verifying cardholder names, and documenting third-party payment agreements.

How to Prevent Chargebacks

Update your AffiniPay notification preferences by navigating to Payment Settings to add or remove email recipients for transaction alerts.

How to change the email address for payment notifications

Easily resend or reprint transaction receipts by navigating to the Transactions menu, selecting the specific entry, and choosing the desired delivery method.

How to Resend or Reprint a Receipt

Administrators can add, edit, or delete users and customize account security by assigning specific permission levels and transaction access limits.

User Administration

Securely share API credentials by adding your developer as a sub-user with permissions restricted solely to the Developer section of your AffiniPay account.

Granting Secure Developer Access

Generate and view your Live or Test API keys by navigating to the Developers section and authorizing "My Website" within your AffiniPay account settings.

Accessing Your Integration Credentials

Common reasons why your AffiniPay fees are rejected

Account Administration

Schedule a Training

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