Overview: Handling Chargeback Notices
Receiving a chargeback notice requires swift action. As your partner in payment processing, AffiniPay provides dedicated assistance to help you navigate the dispute process.
1. Take Immediate Action
Time is of the essence. Please contact us as soon as you receive a chargeback notice.
AffiniPay will also attempt to reach you via email and phone to expedite the process and ensure no deadlines are missed.
2. Monitor Your Deadlines
Your client’s card-issuing bank will notify your firm electronically.
Response Window: You are typically required to respond within 7-10 days.
Specific Dates: Always check your notice for the exact "respond by" date provided by the bank.
3. Gather Comprehensive Documentation
To prove the charge is legitimate, obtain any and all available evidence, including:
Signed authorization forms.
Proof of payment communications (emails or letters).
Documentation describing proof of work or services provided by your business.
4. Dispute with Confidence
Maintaining a professional attitude and keeping accurate, organized records reflects positively on your business during the bank's review process.
5. Leverage AffiniPay Support
Chargeback assistance is included as part of your processing services. Our team is here to provide:
Expert advice for chargeback prevention.
Direct assistance with handling and responding to active chargebacks.
Contact Our Risk Team
If you have questions or need to submit documentation, reach out to us:
Phone: 855.201.9140
Email: [email protected]