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Client Management

Learn how to create and manage client profiles in AffiniPay, including handling duplicate emails and permanent profile records.

Updated over a week ago

Quick Bills, Invoices, and the Card Vault all utilize a shared Client Resource. This ensures your client data stays synced across these three core features.

πŸ†• Creating a New Client

When you send a Quick Bill, Invoice, or vault a new card, the system will automatically create a client profile for you.

  1. Enter Email: Start typing the client's email address in the Client Email field.

  2. Verification: If the email isn't in your system, you will see a "No Match Found" notification.

  3. Complete Details: Press Tab to move to the First Name and Last Name fields.

  4. Save: The new client profile is officially created once the Quick Bill, Invoice, or vaulted card is processed.


πŸ‘₯ Managing Multiple Clients with the Same Email

You can create multiple client profiles using the same email address. This is helpful if a single contact person manages accounts for two different companies.

How to add a duplicate email contact:

  • Step 1: Type the full email address into the Client Email field.

    Pro Tip: Do not select the email from the automated suggestion pop-up. Continue typing the address manually.

  • Step 2: Press Tab to navigate to the First Name field.

  • Step 3: Enter the new First and Last Name associated with this specific account.

  • Step 4: Send the invoice. You will now have two distinct contacts sharing one email address.


⚠️ Important Note

Client Removal: At this time, it is not possible to delete a client profile once it has been added to the system. Please double-check spelling and details before finalizing a new entry.

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