Enabling customer notifications ensures your clients receive an email reminder before a scheduled payment is processed. This transparency helps prevent billing surprises and allows clients to contact you if they need to discuss an upcoming charge.
⚙️ How to Enable Notifications
To adjust your notification window, follow these steps within your AffiniPay account:
Click your name in the top-right corner.
Select Settings.
Click Payment Settings.
Scroll to the Customer Notifications section to select your preferred lead time.
Available Notification Windows:
Never (Disabled)
3 days before due date
5 days before due date
7 days before due date
Note: These settings apply to all payment schedules created directly within the AffiniPay platform.
📧 Customizing the "Reply-To" Address
If a client replies to a notification email, the message is sent to your account's designated "Support Email." To update this address:
Go to Settings > Payment Page Settings.
Locate the Support Email field and enter your desired address.
Important: Updating this email also changes the reply-to address for transaction receipts and the contact email displayed on your public payment pages.