Choosing between a void and a refund depends on the timing of the transaction and whether it has already settled. Use the guide below to determine which action is right for your situation.
Quick Comparison
Feature | Void | Refund |
Availability | Same day (before settlement) | Up to 6 months after charge |
Processing Fees | Percentage fee is waived | Fees are not returned |
Transaction Fee | Still incurs per-transaction fee | Incurs a new per-transaction fee |
eCheck Support | No (must use refund) | Yes |
1. Voids
A void cancels a transaction before it is finalized (settled). It is the most cost-effective way to cancel a payment because it prevents the percentage-based processing fee from being charged.
Deadline: Must be done the same day before settlement.
Note: If you have Next Day Funding, the deadline to void is 8:00 PM Eastern Time.
eChecks: The "Void" button will not be visible for eChecks; however, a refund initiated on the same day will act as a void in the system.
2. Refunds
A refund reverses a transaction that has already settled. This can be issued for the full amount or a partial amount.
Deadline: Available for up to six months.
Fees: Because the original transaction was already processed, the initial fees are not returned to you.
How to Void a Transaction (Step-by-Step)
Open the Menu: Navigate to the Refund menu from your main dashboard.
Search: Locate the payment using the payor’s name, invoice number, date, or transaction ID.
Check Eligibility: Select the transaction. If the Void option is visible, the transaction is eligible to be canceled without percentage fees.
Confirm: Select Void to complete the action.
‼️IMPORTANT
If the "Void" option is missing, the transaction has likely already settled. In this case, you must issue a Refund instead.