The option to void is only available the same day that a transaction was submitted, prior to settlement time*. Voiding cancels a transaction and you will not be charged the percentage rate for that payment. The voided transaction will still incur the per-transaction fee.
A refund, however, can be issued for the full or partial amount, and for up to six months from the time that the transaction was originally charged. A refund will not negate any processing fees that were already charged on the initial transaction. A refund will incur the per-transaction fee. If the void option isn’t available, refunds serve as the alternative to reverse transactions after settlement or for transactions such as eChecks, which cannot be voided. Refunds are explained in greater detail below.
How to Void a Transaction Step-by-Step:
1. Navigate to the Refund Menu: Open the "Refund" menu from the main dashboard. 2. Search for the Transaction: Locate the payment using criteria such as the payor’s name, invoice number, date, or transaction ID.
3. Check Eligibility: Select the transaction and check if the void option is available. If eligible, you will be able to cancel the transaction and reverse any associated fees.
4. Complete the Void Process: Select “Void” to confirm the action. For transactions that are no longer eligible for voiding, consider issuing a refund instead.
*If you have Next Day Funding set up on your account, voiding will only be available until 8:00 PM Eastern Time.
If you are processing an eCheck, the void button will not be visible, however, the refund button will be. A refund initiated the same day as the payment will void in the system.