In AffiniPay, you can quickly return funds to a client by processing a full or partial refund directly through your dashboard.
Refund Guidelines
Time Limit: Refunds can be processed up to 180 days after the original transaction date.
Partial Refunds: You have the flexibility to refund the full amount or just a portion of the original charge.
Exceptions: If you need to refund a transaction older than 180 days or issue funds to a different card, please contact our support team for assistance.
Step-by-Step Instructions
Click the Refund button on the left-hand navigation menu.
Use the search bar to find the specific charge. You can search by:
Client Name
Invoice Number
Specific Date Range
From the search results, click on the transaction you wish to refund.
A modal will appear on your screen.
Enter the specific Amount to be refunded.
Click Submit Refund.
❗️NOTE
Once a refund is submitted, it typically takes 3–5 business days for the funds to reappear on the client's bank statement, depending on their financial institution.