In AffiniPay, you can quickly return funds to a client by processing a full or partial refund directly through your dashboard.
Refund Guidelines
Time Limit: Refunds can be processed up to 180 days after the original transaction date.
Partial Refunds: You have the flexibility to refund the full amount or just a portion of the original charge.- Processing Fees: Refunds do not negate any processing fees charged on the original transaction, and a small transaction fee may apply for issuing refunds.
Exceptions: If you need to refund a transaction older than 180 days or issue funds to a different card, please contact our support team for assistance.- Expired or Inactive Cards: Refunds issued to expired or inactive cards are typically redirected to the associated bank account within 5 business days, provided the account is still active.
Step-by-Step Instructions
Click the Refund button on the left-hand navigation menu.
Use the search bar to find the specific charge. You can search by:
Client Name
Invoice Number
Specific Date Range
From the search results, click on the transaction you wish to refund.
A modal will appear on your screen.
Enter the specific Amount to be refunded.
Click Submit Refund.
❗️NOTE
Once a refund is submitted, it typically takes 5–10 business days for the funds to reappear on the client's bank statement, depending on the payment method and their financial institution. Refunds to debit cards generally take up to 5 business days, while credit card refunds may take 5–10 business days. Refunds to AMEX cards may take up to 7 business days.