Electronic check (eCheck) payments move funds electronically between two US banks using routing and account numbers. By accepting eCheck payments, you are offering your clients more ways to pay.
Processing Time
The standard eCheck processing time is 2 business days. For example, if you receive an eCheck payment before the settlement cutoff time on Tuesday, you will see this deposited on Thursday. The cutoff time is 6:00 PM CT, and is also the deadline for voiding any eCheck transactions.
We also offer a delayed eCheck processing time of 7 business days. This settlement time ensures that client funds only deposit after it has cleared the clients account. Please contact our support team to inquire about this option.
Banking holidays will affect processing time.
Refunds
You should always wait until after the 5-7 business days have concluded before refunding an ACH/eCheck transaction.
Voiding eCheck Payments
You have until 6:00 PM CT the day a payment is made to cancel an eCheck payment. There is not a Void button, but if you issue a full refund that will Void the payment.
eCheck Returns
If an eCheck transaction cannot be completed, it will be returned. This usually happens on the 4th or 5th business day after the original transaction date, but an eCheck can be returned up to 60 days from the original authorization date. When this occurs, the transaction status will change to failed and a notification will be sent to the merchant. For merchants on the standard processing timeline, that means you could see a deposit for client funds then a debit of those same funds a few days later.
If you need any assistance understanding a return reason, please contact our support team