Overview
Alerts are real-time notifications within the LawPay Link software. They appear as a badge icon to notify you of payment schedules that did not run successfully, allowing you to take immediate action.
Locating Your Alerts
The alert badge and icon are located in the upper right corner of your screen, alongside the other system control icons.
Managing Declined Payments
View the List: Click the alert icon to open a comprehensive list of all declined payments.
Take Action: From this screen, you can:
Re-send the payment using the existing payment method.
Create a entirely new payment.
Automatic Updates: Once a declined item has been resolved or resubmitted, it is automatically removed from the Alerts view.
NOTE: When a payment declines, the original schedule will continue to bill as planned for future installments. However, the specific declined payment must be manually resubmitted to remain current.